1. Are all meat products at EzyHut certified halal?
Yes! All meat products offered through EzyHut come from trusted halal-certified suppliers. We ensure every item meets halal standards from processing to packaging.
2. How often do you open order windows for fresh meat and grocery items?
We typically open order windows once or twice a month, depending on demand and supply availability. Each cycle’s dates are announced in advance on our WhatsApp and Messenger communities.
3. What is the deadline to place an order, and when will I receive my delivery?
Orders usually close on Thursday at 11:59 PM, and payments are due Friday night. Deliveries and pickups are completed on the same Sunday of the same week, unless otherwise noted.
4. Do you deliver to my location (e.g., Lubbock, Amarillo)?
Yes! We currently deliver across Lubbock and have started Amarillo deliveries. New areas may be added based on demand — stay tuned for updates!
5. Is there a delivery fee, and are there any free pickup areas?
Free pickup is available at Heritage Apartments, East Parking area. For other nearby locations, we charge a small $5 delivery fee to cover transportation costs.
6. How do I pay for my order (Zelle, PayPal, CashApp, Cash)?
We accept Zelle, PayPal, CashApp, and Cash payments (for Lubbock residents only), which will be provided after checking out the cart items. Please confirm your payment with any admin to ensure your order is verified successfully.
7. What happens if an item is out of stock after I place my order?
If any item is unavailable, we’ll notify you promptly and offer a refund or substitution as per your preference. Transparency and trust are our top priorities.
8. Can I pick up my order instead of having it delivered?
Yes! You can pick up your order at Heritage Apartments (Building B, East Side) during the designated distribution time announced for each cycle in our WhatsApp and Messenger communities.
9. How often do you update your price list and add new items?
We update our price list and inventory before every order cycle to reflect the latest market prices and new arrivals. We also add community-requested products regularly.
10. What should I do if there is an error with my order or if something is missing?
Please message us directly through WhatsApp or Messenger with your order details. We’ll review it promptly and arrange for a correction, replacement, or refund as needed.
11. Do you provide bulk or wholesale options for large orders or events?
Yes, we do! For bulk or community event orders (such as for Eid, Ramadan, or group cooking), please contact us directly to arrange special pricing and scheduling.
12. How is the fish/frozen seafood handled, and is it cleaned & cut?
All fish and seafood are cleaned, cut, and flash-frozen to maintain freshness. Each item is properly packaged and stored in temperature-controlled conditions.
13. If I have feedback or want a special item, how can I request it?
We love hearing from you! You can fill out our Feedback & Item Request Form (shared after every cycle) or message us directly. Your suggestions guide our product selection.
14. What happens if I cannot pick up on the scheduled date?
If you can’t make it, please let us know at least 24 hours before pickup. We’ll try to reschedule your delivery or hold your order briefly based on the availability of inventory.
